Shipping and Returns Policy 1) For Return of a QuakeDog Distributorship see Terms of Service 2) For Survival Gear or other Products We at QuakeDog make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner. Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. If the item(s) is defective, QuakeDog will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products will not be issued. Orders returned for any reason other than defective merchandise: the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order. |
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